Support FAQ's...
Q: How do I upgrade existing products to the latest version?
A: Customers under service contracts receive automatic upgrades
when they are available. Those who don't have service contracts
will have to purchase upgrades at a discounted price. Please contact
our sales department for the latest pricing.
Q: Is the HIS or EHR products currently available any where in the world?
A: Our UnifiedHIS is currently available only in China. We are working
on an international version and will make it available in the
near future. The EHR system is currently under final beta testing and
will be available worldwide shortly. Please contact our sales
department for the latest product availability.
Q: Can I mix your products with non-HUI systems?
A: It depends on whether the existing systems can interface via the standard HL7 interface. Our products are in full compliance with HL7. Custom interfaces are possible.
Q: How long does the system implementation take?
A: It depends on the size of the facility. A typical implementation takes between 3 to 6 months with the level of customization affects the planning schedule. We have extensive experience with various work flows and procedures. Many of our existing templates can be implemented without modification. Please call us and we'll be glad to discuss our standard implementation procedures with you.
Q: How long can I expect to wait to get a return support call?
A: We aim to return all support calls within the same work day. If a call is received after 5:00 p.m. local time, the call may be returned the next work day morning unless it is indicated as urgent. All urgent calls are returned within 2 hours if you have a service contract in force.
